CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! send us an email Packlivin@gmail.com
FAQ
How do I track my order?
To track your orders, simply log into your account on our website. Once you're logged in, navigate to the 'Order History' section where you can view the status of your current. You will see tracking numbers and links to the shipping carrier for real-time updates. If you have any, feel free to reach out to our customer service team for assistance.
What are your delivery options?
You can find our delivery options in the 'Shipping Information' section of our website. Simply navigate to the footer or the main menu where you'll see all the details regarding delivery methods, times, costs. If you have any questions, feel free to reach out to our customer service team for assistance!
How do I return an item?
To initiate a return, customers can visit the "Returns" section our website, where they will find detailed instructions on how to proceed. Thank you for shopping with us!
How can I contact your couriers?
For contacting you're couriers, please refer to your shipping confirmation email, visit "your Orders" page, or use the courier's tracking number to access their website or app. This will provide you with the most up-to-date information on your shipment. If you have any further questions, feel free to reach out!
Do you provide International delivery?
International delivery will be determined upon request. To submit a request, please email us at Packlivin@gmail.com thank you for your interest. We look forward to assisting you!
What is your returns policy?
To ensure a full refund, please return items within seven days of receipt. If you miss this window you will not receive a refund. You still have an additional fourteen days to return your item in order to receive store credit, but please note that returns made after this period will not be accepted. Thank you for your understanding!